Refund & Cancellation Policy

Last updated: October 21, 2025

At AI Skills Lab, we’re committed to providing high-quality learning experiences and valuable content to help you work smarter and live better through AI education.

We understand that sometimes plans change or expectations differ, so this Refund & Cancellation Policy outlines how refunds and cancellations are handled for our courses, subscriptions, and digital products.

1. Digital Courses and Programs

Because all our courses and learning materials are digital and instantly accessible, we generally do not offer refunds once access has been granted.

However, refunds may be considered under the following exceptional circumstances:

You were charged more than once for the same course.
You experienced a technical issue that prevented access to the course and our support team could not resolve it.
The course you received is completely different from what was advertised or purchased.

Refund requests must be submitted within 7 days of purchase.

2. Subscription Plans

If you’re enrolled in a subscription-based plan (for example, monthly or annual access to AI Skills Lab content):

You may cancel your subscription at any time.
Your access will remain active until the end of your current billing period.
No partial refunds are issued for unused time after cancellation.

To avoid being charged for the next period, cancel your subscription before your renewal date.

3. Promotional Offers and Discounts

Refunds are not available for purchases made through limited-time discounts, special promotions, or bundle deals, except where required by law.

4. How to Request a Refund

If you believe you’re eligible for a refund, please contact our support team at:
📧 support@aiskillslab.com

Include the following in your email:

Your full name
The email address used for the purchase
The order number or transaction ID
A brief explanation of your issue

We review refund requests within 5–7 business days and will notify you via email of our decision.

5. Exceptions

Refunds are not provided for:

Course completion dissatisfaction (our platform is self-paced and results may vary).
Lack of usage or non-participation.
Personal schedule conflicts or lack of time to complete a course.

We encourage learners to review course descriptions, previews, and outlines carefully before enrolling.

6. Changes to This Policy

AI Skills Lab reserves the right to update or modify this policy at any time. Updates will be reflected by a new “Last updated” date. Continued use of our platform indicates your acceptance of these changes.

7. Contact Us

For all refund and billing-related inquiries, please reach out to:
📧 support@aiskillslab.com